近年、自治体DXの一環として「書かない窓口」や「行かない窓口」といった窓口改善に取り組まれる自治体が増えています。​

東京都荒川区様もその一つで、窓口の待ち時間の短縮と混雑緩和を目指してプロジェクトチームを立ち上げて選定を行い、2023年3月から弊社WEB申請サービスによる申請書一括作成サービスを開始されました。​

今回のインタビューでは、プロジェクトチームによる検討内容や、サービス開始による導入効果について伺いました。(2023年8月作成)

取材協力：荒川区戸籍住民課住民記録係
住所：〒116-8501 ​　東京都荒川区荒川二丁目2番3号
人口：218，729人（2023年10月1日現在）

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